Return & Refunds

You have 8 days as of the date your order is delivered to return any items. Please make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return. Due to merchandising restrictions, all returns must be shipped from the same country where they were purchased.

Once we receive the package, the return process will take between 8 to 10 business days. When the return has been accepted, your refund will be issued to the original payment method, net of taxes, duties and freights payed. At your request, we can issue the refund in store credit. Once credited to your account, you will receive a confirmation email.

If your return does not meet the conditions listed above, the package will be sent back to you at your expense, including applicable taxes, freights and custom duties. 

Cancellation

You have 3 days to cancel your purchase after the order has been generated.

You must notify clientservice@ameliatoro.com of your cancellation request. Once your request is approved, you will be informed via email and the refund process will begin, which will last between 8 and 10 business days. This will be done with the initial payment method, discounting the taxes, amounts and freight that have been paid. If you wish, we can transfer your refund to a credit in our store.

After the refund is finished, we will send a confirmation email.

Clothes in Sale

Clearance or sale cannot be returned or exchanged.

Exchange

Please make sure you check your size using our size and measurement guides to avoid any mistakes when placing your order. 

You will be responsible for paying any taxes, freights and custom duties associated with any exchanges or returns.

If, however, your item does not fit you as expected, items can be exchange for a different size during the 8 days after your order is delivered.

Please email our Client Service account clientservice@ameliatoro.com before shipping the order back to us to confirm availability and to select a replacement size from those available. Please make sure that the merchandise you are exchanging is in its original condition, tags and packaging included, otherwise we will be unable to accept your exchange.

If your exchange does not meet the conditions listed above, the package will be returned to the original shipping address at your expense, including applicable taxes, freights and custom duties. 

When the exchange has been accepted, we will ship your item within the following 8 working days. Applicable taxes, freights and custom duties will be at your expense.  You will receive a shipping confirmation email when the package has been dispatched.

Items can only be exchanged once. 

Shipments and Delivery

You can find detailed shipping costs in every product page and at checkout.

We will deliver your order in 7-10 working days for international orders. For national purchases, delivery takes 3 to 5 working days.

Delivery times begin one business day after the order is placed. 

There may be local taxes and duties for your order depending on the destination country, you will be required to pay taxes and duties to the courier at the time of delivery.          

If you are required to pay duties, our courier will contact you, once your order arrives its destination. 

Please contact your local customs office or the courier for more information, if you have any questions regarding these duties.

Once your order is dispatched to your address, you will receive a shipment confirmation email with a tracking number. 

For security reasons, Amelia Toro online purchases will require a signature upon delivery.

Upon delivery, please make sure that the number of boxes delivered are as stated on the delivery confirmation document, and that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the numbers of boxes delivered should be immediately notified by indicating in writing on the courier’s delivery documents.

Shipping Restrictions

At this time, we are unable to ship orders to General Delivery P.O. Boxes, Poste Restante. Orders made to any of these addresses, will be cancel.

For security reasons, Amelia Toro online purchases will require a signature upon delivery.

 Faulty Items

Goods are classified as faulty, if they are damaged upon receipt. Items that are damaged as a result of normal wear and tear are not considered to be faulty. 

If an item you have received is damaged, please contact our Client Service by emailing: clientservice@ameliatoro.com with your inquiry and include images of the damaged item.